Shipping policy

LAST UPDATED · OCTOBER 16, 2026

Every Tres Vera order is packed and shipped from our fulfilment centre in the Netherlands, from our own stock. We are not a dropshipper: what you order is already here, ready to go.

01  ·  DELIVERY AREA

Where we deliver

We currently deliver to the Netherlands, Belgium and Spain, with Germany following next. We are expanding step by step across the European Union and, after that, beyond. The countries you can select at checkout are the countries we deliver to today.

02  ·  COSTS

Shipping costs

Shipping costs depend on your country and are shown in your cart and at checkout, before you pay. The total you see before payment is the total you pay. Prices include VAT.

Because we ship from within the EU, no customs duties or import VAT apply to EU addresses.

03  ·  TIMING

Processing and delivery times

Orders placed on a working day are usually handed to the carrier the same or the next working day. You receive a tracking link by email as soon as your order leaves our warehouse. Estimated total delivery times, counted from your order:

  • Netherlands: 1 to 2 working days
  • Belgium: 1 to 2 working days
  • Spain: 3 to 6 working days

These are estimates. If we cannot deliver within 30 days of your order, you may cancel it and we refund you in full.

04  ·  CARRIERS

Carriers and packaging

We ship with GLS and, in Spain, also with Correos. Orders are shipped as a parcel. Some smaller products may be sent as a letterbox parcel; where that applies, it is stated on the product page.

05  ·  PROBLEMS

Lost or damaged parcels

Your parcel is at our risk until it has been delivered to you. If it is lost or arrives damaged, email info@tres-vera.com with your order number and, if possible, a photo, and we will send a replacement or refund you.

If tracking shows no movement for 5 working days, let us know and we will open a carrier investigation on your behalf.

06  ·  ADDRESS

Address details

Please check your address before you place your order. If a parcel comes back to us because the address was incomplete or incorrect, we will contact you to arrange a new delivery at your cost.

07  ·  CONTACT

Questions

Email info@tres-vera.com or call +31 6 41119338. We respond within 48 hours.