WHERE IS
MY PARCEL

Your order is shipped from the Netherlands and can be tracked from the moment it leaves. You do not need to do anything for this: the link comes to you.

01How to track your order

• Straight after your order you will receive a confirmation by email.
• As soon as your parcel leaves us, you will receive a second email with your tracking link.
• Through that link you can see where your parcel is at any moment.

02No email received?

First take a quick look in your spam or promotions folder; messages like this end up there quite often. If it is not there either, send us a message with your order number at info@tres-vera.com. We will look it up for you and send the link again.

03Something not right?

Has your parcel not moved for days, has it been delivered but you have received nothing, or is something else not right? Let us know. We will contact the carrier and keep you informed until it is resolved. You do not have to chase it yourself.

04Changing your order

As long as your parcel has not yet been shipped, we can usually still change your address or your order. Email us as soon as possible with your order number. If it is already on its way, your fourteen-day right to return applies.

Last updated on 1 October 2026.